TW
Tegan W
1 reviews | Active since Dec 2023
15 Dec 2023, 08:18
Service - iPhone 15 pro battery life
I have the new iPhone 15 pro and my battery is draining quicker than it should. I asked them to assist me, when they referred me to another Vodacom in Emalahleni. When we got there they told me that they are not able to assist me. After a bit of convincing they helped me but only used my battery info that apple provide. I had done nothing on my phone that day and the battery dropped with 30%. They do not understand that my battery is dropping without me doing anything on my phone. My phone is still in the 7 day period but they do not want to exchange my phone and provide me with a new phone.
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Replies (1)Vodacom's replyOfficial
15 Dec 2023, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2023, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
