TW
Tegan W

1 reviews | Active since Dec 2023

15 Dec 2023, 08:18

Service - iPhone 15 pro battery life

I have the new iPhone 15 pro and my battery is draining quicker than it should. I asked them to assist me, when they referred me to another Vodacom in Emalahleni. When we got there they told me that they are not able to assist me. After a bit of convincing they helped me but only used my battery info that apple provide. I had done nothing on my phone that day and the battery dropped with 30%. They do not understand that my battery is dropping without me doing anything on my phone. My phone is still in the 7 day period but they do not want to exchange my phone and provide me with a new phone.

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2023, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team