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KR
Kevin R

1 reviews | Active since Nov 2016

19 Oct 2017, 11:34

Service Interuptions

I had a problem with Vodacom more than 1 year ago billing me thousands for out of data bundles and after investigations it was Vodacom's fault. Since September 2017 till know I experience regular service lapses on my device and I find it difficult to connect and to make calls. I will also load data and within seconds the data is exhausted without me using it. I pay allot each month to Vodacom for the past few years and this is unacceptable. I refuse to pay my Septembers bill as I do not accept paying for no service. Vodacom, wake up!!!

0
Replies (4)
Vodacom
Vodacom's reply19 Oct 2017, 11:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Oct 2017, 13:58
Official

Dear Kevin

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

LS

Best regards,

KR
Kevin R's update24 Oct 2017, 14:02
Reviewer Update
Good day, just by telling me that you have investigated it and found no errors does not mean I accept it. By the way, I do have the data manager app from Vodacom, I will pay the outstanding installment under one condition and that is if you cancel my Vodacom contract with immediate effect as I would rather switch to a better network provider.
KR
Kevin R's update10 Nov 2017, 08:26
Reviewer Update
Vodacom, I want to be refunded immediately. After posting this complaint no one from Vodacom made contact with me to explain the problem. I only received an sms saying it is not there fault, I mean what SH*T is that. They suspended my line yesterday as I refused to pay until everything is sorted and guess what i needed to pay the full amount to unlock my phone. They dont even want to help. If you are a company that focuses more on getting your money instead of customer satisfaction then you are going to lose allot of client. Can someone please intervene and assist me?