Service incompetence

1) The Leopard's View tower – north east of Pretoria, has been faulty for almost 3 weeks now. Yesterday and this morning, the Internet came on for 2 - 5 mins a time and then disappeared for up to 15 mins at a time - no one can run a business with a service provider that cannot monitor its own system alarms or fix a problem like this over 3 weeks!

2) Any attempt to contact customer care at Vodacom is like a brick wall - solid and impenetrable! The only calls they are capable of answering are standard cell phone related ones. Any attempt to report a network problem has to run the list of standard questions for cell phones. After I was put thru to the 4th *********** I cut the call realising just how deep the incompetence is.

3) The menu picks on the #135# are equally frustrating as they are illogical in sequence and try to avoid operator contact at all cost in an effort to frustrate an intelligent person.

4) One of the options offered if you have a network problem is to go on line and check their website???????

5) Vodacom's Facebook page has not been updated in 5 years as of yesterday morning!!!!!! Who are these people?

Bad service levels, bad basic customer care business processes and *********** frontline staff! This is the fault of Vodacom management because they do not train their staff properly!

At least give data users a separate contact number that works!

Now watch their customer care address only one of these points as they did the past 3 times.