**** service, horrible experience due to your own(Vodacom) negligince!

Last year my phone got ******, and insurance with Vodacom replaced it for me. On 13/07/2022 my new phones screen broke so went to Vodacom Canal walk in order to hand it in for repairs and let insurance handle the rest, they told me 7-14 business days and my phone would be back with me. 02/08/2022 I didn't hear anything back from them yet so i thought let me give them a call, I phone them to have them tell me that they will send me the response of the insurance, which was declined due to my sim card not being active in my phone!! This is the same sim card i took out of the phone within the shop when handing in my phone! After fighting with the worst phone service ever provided and not being able to phat-om what they are telling me, I decided to go into the shop myself again!! When speaking to what i assume was the manager due to the black shirt, it turns out that due to their own negligence when issuing me the phone, they didn't take both IMEI codes down for the dual sim phone, so this meant that i had to go back home get the box of the phone, which THANK GOD i still had, and send them a picture to verify the IMEI code of the second sim slot! After all of this its 06/08/2022 I have sent them the box and insurance still hasnt told me if its approved, I'm still without a device which has its own additional stress it adds due to not having access to my banking, whatsapps, social medias!

The fact that i had to call them to find out that my insurance declined me (after 20days) for a ridiculous reason, then had to drive to canal walk after i finished work at 6 just to have to go and deal with this is absolutely absurd!