Service going down

I've requested and signed up with Fibre from Vodacom seeing that my complex according to them was covered. After receiving the modem I've followed up with Vodacom and after their investigation on the system they have noticed that my complex is not covered. The solution is a interim LTE connection until they have resolved the Fibre issue in the complex. Problem is that I am waiting and waiting, I've contacted your call center again yesterday and was told that it is awaiting authorization from someone to be released. Can someone at Vodacom please resolve this issue. Vodacom normally gives great service and my service but this time I feel that I am not receiving any service. Please fix this urgently.