AP
Annelise P

1 reviews | Active since May 2021

07 May 2021, 09:59

**** service from Vodccccm

Vodacom pathetic If I could I would give you a minus 10 star rating!!!!!!! That you deserve! I have paid my account on 9 April and 6 May sine April 12th to date they blocked my number totally, I cant even phone their customer service from my number that is blocked. I have made calls, I have sent emails, I even sent FB messenger message to sort this out and still no resolution to this problem. I have also been trying to cancel 3 lines with them since Jan 2021 due to their poor service, but the no joy, I have screen shots of multiple calls of over 14 and 16 minutes , hanging on for an operator and one cannot cancel a contract on the my vodacom app, but the moment you want a new contract someone picks up in under a minute and I keep on getting emails to renew my contracts. I have had various calls from operators, all asking me to forward the pops to various emails, confirming receipt, but nothing comes from it! Eager to take money from me but not to cancel my contracts!!!!!!!!!!!!!! Your company suck Vodacom!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply07 May 2021, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

AP
Annelise P's update13 May 2021, 09:48
Reviewer Update
Dear Service Provider, to date your company has not contacted me and I am still blocked!!!!
I am tired of hearing the same old same old!!!