PL
Penny L
1 reviews | Active since Jun 2010
22 Jan 2019, 14:08
Service from Vodacom is non existent
In September 2017 I was sold a router under false pretenses which Vodacom acknowledged in November and agreed to refund me. I have spoken to people in their call center monthly and have been promised that the issue will be escalated and my money returned. Yesterday I was promised that they would phone me the same day which did not happen. Surely after all this time and calls something should be done?!
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Replies (6)
Vodacom's replyOfficial
22 Jan 2019, 14:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2019, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PL
Penny L's updateReviewer Update
23 Jan 2019, 15:43If this is going to take as long as I have waited for my refund I will probably have died of old age but let's see
PL
Penny L's update23 Jan 2019, 15:43
Reviewer Update
If this is going to take as long as I have waited for my refund I will probably have died of old age but let's see
PL
Penny L's updateReviewer Update
26 Jan 2019, 11:24In typical Vodacom style I have not been called about this long outstanding issue
PL
Penny L's update26 Jan 2019, 11:24
Reviewer Update
In typical Vodacom style I have not been called about this long outstanding issue
PL
Penny L's updateReviewer Update
30 Jan 2019, 13:18It has now been a week since I was told that Vodacom was going to call me about this long outstanding issue but IN TYPICAL VODACOM FASHION I have not heard from them. What more is one supposed to do to get a reaction from this bunch of ******* let alone a refund of over R6000?!
PL
Penny L's update30 Jan 2019, 13:18
Reviewer Update
It has now been a week since I was told that Vodacom was going to call me about this long outstanding issue but IN TYPICAL VODACOM FASHION I have not heard from them. What more is one supposed to do to get a reaction from this bunch of ******* let alone a refund of over R6000?!
PL
Penny L's updateReviewer Update
04 Feb 2019, 14:35Another 5 days has passed without being contacted by Vodacom. PLEASE let me know what to do to get a reaction.
PL
Penny L's update04 Feb 2019, 14:35
Reviewer Update
Another 5 days has passed without being contacted by Vodacom. PLEASE let me know what to do to get a reaction.
PL
Penny L's updateReviewer Update
22 May 2019, 16:39We are more than halfway through May, I have still not received my refund and when I phone Vodacom I am shunted from pillar to post. What more can I do to get my R4000+ refund from this bunch of *******?!
PL
Penny L's update22 May 2019, 16:39
Reviewer Update
We are more than halfway through May, I have still not received my refund and when I phone Vodacom I am shunted from pillar to post. What more can I do to get my R4000+ refund from this bunch of *******?!