**** service from Vodacom Insurance

I have now been a Vodacom customer for the better part of 2 decades and the last decade being a contract user. But I have insurance on my device and recently fir the first time ever through EVERY device I have had with insurance from Vodacom I had to take it in because of damage. I requested several times to replace it as I need the phone as I use it for everything and these days even your banking you need it for.

Now 3 days later still they are ****ing around, their call center I sat on 3 different lines, in 3 different areas waiting for over 20 minutes with not a soul picking up. when they got hold of me they said oh its being repaired approve the quote I requested AGAIN I want a replacement as I know a repair will not work correctly to which their response was oh you have to phone in WHICH IS NEVER ANSWERED. IF you get a phone from Vodacom DO NOT BOTHER with their insurance at all they are useless do not listen to a thing you tell them and are the single worst group I have ever had the experience of trying to contact EVER.

Oh and lets not forget they HAVE my phone, they have a note saying Listen you got my phone you can not phone me and I got a email saying we tried to phone you..... ON WHAT PHONE YOU IDIOT.... NEVER EVER EVER have I had such **** service from anyone especially from a group that have had a client with them for years, who has been loyal etc. and they still choose to treat you like dog ****. NEVER get Vodacom insurance EVER they are utterly useless and I will be informing every single soul I can how **** their service is and happily give them every bit of communication I have had with them to show them just how pathetic their service is.