**** SERVICE FROM VODACOM FIBRE DEPARTMENT

I have phoned VODACOM FIBRE CANCELLATION department 10 times even spoken to a manager Fazel and still they AREN'T helping me. On the 16/7/2019 I cancelled my VODACOM FIBRE with them as Mweb which I am currently with said that they can give me the same as what VODACOM will give me and also vodacom hasn't installed anything as yet, so I was allowed to cancelle it. On speaking to Nathanial on the 16/7/2019 he gave me a SR ref no and said that within 48 hours I will get an email from Vumatel to say that the instillation with vumatel has been cancelled, which I haven't received as per today the 7.8.2019. Every time I phone VODACOM they say that they have cancelled it on there side and with Vumatel then when I phone Mweb this is the message I get "we are unable to proceed with your FIBRE as there is an active service on the existing infrastructure in you home" I don't know what to do any more as VODACOM Just says that they have done all on there side and don't know what I am talking about.

I WILL NEVER REFER ANYONE TO VODACOM AS THERE SERVICE IS UP TO SH*T