**** service from Vodacom Fibre

I've had a horrible experience trying to move over to Vodacom fibre from an old ISP provider. They couldn't set me up as promised on the 1st of July and did not give me any updates as to what the hold up was. I proceeded to cancel with them and now they have my fibre line which they do not want to release. I followed all their processes in terms of cancellations and it's been 3 days now without any assistance whatsoever