DS
Danie S
1 reviews | Active since Dec 2024
14 Dec 2024, 11:49
**** service from Vodacom
Bought a new Samsung galaxy tab s10, after receiving the tablet and switching it on it had a blue line through the middle of the screen. I reported it and vodacom aftersales told me that someone from vodacom will call me in 24-48 hours to replace the tablet. Iam waiting now 10 Day for them to pnoe me to replace the tablet. They even block my number so I cannot phone them anymore to follow-up, crazy. Then you must speak to a AI robot that is useless. The reference number I got from one of the sales people is incorrect so I cannot use it Vodacom is really terrible when it comes to after sales service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Dec 2024, 10:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2024, 10:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DS
Danie S's updateReviewer Update
17 Dec 2024, 16:44After receiving a quick call on the 16th of December from Vodacom, telling me that they investigating the delay and will phone me back.
Surprice-surprice it's a day later, the 17th of December and I am still waiting for feedback.
Tomorrow will be 14 days, struggeling to replace a tablet at vodacom.
REALLY HORRIBLE SERVICE ONCE AGAIN FROM VODACOM.
Surprice-surprice it's a day later, the 17th of December and I am still waiting for feedback.
Tomorrow will be 14 days, struggeling to replace a tablet at vodacom.
REALLY HORRIBLE SERVICE ONCE AGAIN FROM VODACOM.
DS
Danie S's update17 Dec 2024, 16:44
Reviewer Update
After receiving a quick call on the 16th of December from Vodacom, telling me that they investigating the delay and will phone me back.
Surprice-surprice it's a day later, the 17th of December and I am still waiting for feedback.
Tomorrow will be 14 days, struggeling to replace a tablet at vodacom.
REALLY HORRIBLE SERVICE ONCE AGAIN FROM VODACOM.
Surprice-surprice it's a day later, the 17th of December and I am still waiting for feedback.
Tomorrow will be 14 days, struggeling to replace a tablet at vodacom.
REALLY HORRIBLE SERVICE ONCE AGAIN FROM VODACOM.
DS
Danie S's updateReviewer Update
18 Dec 2024, 11:28Today is the 18th of December and still waiting a response from vodacom to replace my faulty tablet which I received on the 3rd of December 2024.
My number is also still blocked, what a joke.
My number is also still blocked, what a joke.
DS
Danie S's update18 Dec 2024, 11:28
Reviewer Update
Today is the 18th of December and still waiting a response from vodacom to replace my faulty tablet which I received on the 3rd of December 2024.
My number is also still blocked, what a joke.
My number is also still blocked, what a joke.
DS
Danie S's updateReviewer Update
19 Dec 2024, 13:12Received yesterday afternoon sms from vodacom that skynet couriers will send me a sms with the waybill number to track the delivery. Still waiting for the waybill number, now its the courtiers. I can understand why vodacom use them as they are just as useless.
DS
Danie S's update19 Dec 2024, 13:12
Reviewer Update
Received yesterday afternoon sms from vodacom that skynet couriers will send me a sms with the waybill number to track the delivery. Still waiting for the waybill number, now its the courtiers. I can understand why vodacom use them as they are just as useless.