WM
William M

1 reviews | Active since May 2020

16 Mar 2022, 22:26

**** service from Vodacom after 20 years being their customer

Vodacom decided to suspend my lines even though I have paid my accounts. I paid Vodacom on 15/02/2022. My account was R1058.44 which was paid in full. My line has been off since 3/3/2022. I have been to Vodashop in Brooklyn where they put me in touch with Vodacom collections. I sent proof of payment to one Patricia Jack. This was last week. Nothing happened not even an acknowledgment of receipt. I called the same department since last week Tuesday at least 4 times. No help. The lines cut as you talk. I have had this line for at least 20 yrs. Never skipped payment, and now I am treated like ****. Maybe Vodacom has had enough of my money and they want me to close my account. My account is I***7. Oh I also sent proof of payment to some Makgetla dude. Vodacom I’m coming to shut my account!

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Replies (1)
Vodacom
Vodacom's reply17 Mar 2022, 06:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team