CB
Colin B
1 reviews | Active since Sept 2019
08 Oct 2019, 08:14
**** service from Vodacom
I have been struggling to cancel a My meg 250 Top up contract for 8 months, everytime I phone Vodacom they promise that it will be cancelled.
Up to date I have paid R32 per month for 8 months = R256.00 that Vodacom has made out of me for a number that I don't even use.
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Replies (2)
Vodacom's replyOfficial
08 Oct 2019, 08:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2019, 15:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Oct 2019, 15:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team