************* Service from Vodacom
Lately, my wife and myself have been disappointed with Vodacom 1. A while back we have attempted to cancel our contracts with them but we allowed ourselves to be sweet talked in not doing so. We were told things that we would automatically get if we retained our contracts. It sounded good value for money at the time. 2. We found our purchased airtime and data being fished off without us using it ourselves. 3. Recently we learned from our bank that they could provide us with good value services, without contract and a considerably lower airtime and data cost. We decided to for that.
Our cell phones are not Vodacom liked but can only take one SIM card. We wanted to retain our cell numbers since we have been using it for years and for old people having to change a number is far too much of a hassle. Capitec Bank ensured us that they would have the numbers “migrate” to the new SIM cards – no problem. The new SIM cards were installed and we waited for the migration to take place within a few ours. I app**** online for the cancellation of our Vodacom contracts. Only days later, by chance, we found out that the migration did not take place and our phones only respond to the new SIM card numbers. The numbers we had still work on the phones for data calls. We went back to Capitec Bank for a re-application for the migrations. That was done and was supposed to take effect within forty-eight hour – that has now long gone but still the migration did not take place. Furthermore, I received a notification from them that they would again bill us at the beginning of next month (February ’25)
