**** Service from there fibre

My Wifi has been down since the 17th of November 2022. The call centre agents can't give me any sort of assistance, I must continuously call, I send an email, no replay. Vodacom sent me a sms update which gives me no sort of idea what is going to be done moving forward. Vodacom are cutting costs?! they cannot even call their clients and give them any sort of information they send you a vague sms. I don't even think Vodacom know what they are doing, as they can't even give me confirmation on when this issue will be resolved.