Service from HELL!!!!!!!!!!

This is the worst experience I’ve ever had ever since I started using Vodacom, I spoke to an agent on Tuesday to change from contract to prepaid, after my phone was blocked, she told me it’s gonna take within 24 hours for my phone to be reactivated and changed to prepaid…. That never happened, I called again on Thursday and the agent I spoke to said it takes within 24 to 48 hours and that it will be reactivated by Thursday night, GUESS WHAT?! It never happened, I called again today (Friday) and the agent I spoke to said it takes 24 to 72 working hours!!!!!!! It’s over 72 hours and more but still there’s nothing then she continued saying I must wait till Monday for it to be done!!!! ***???!!!!!! Since Tuesday my phone is not working I can’t even make calls!!!!!!! I’m cancelling this ****ty contract with you!!!!!!!!