**** service, fibre connection switched off for a week and counting with no valid reason

I have been without connection for a week now and I have been calling for days with no assistance I'm being told about escalations that are not helping me in any and Vodacom is refusing to release my ISP so that I can get another service provider for fibre, I really don't understand what I am expected to do because I work from home and now I have to Incur additional charges for data on a daily basis I am really not impressed and I really need my ISP released because vodacom is not providing me the service I need after being with them for morethan a year and being charged ridiculous amount for connectivity that I do not have. I have a case that no one can pick up apparently at their call center I just this **** cancelled and my fibre line released so that I can get another service provider I cannot afford to be spending more money on data when I already pay a **** load of money to vodacom to provide me with Internet connection. Please cancel my membership and release my ISP. What's so difficult about figuring out what the problem is with your stupid router why do I have to suffer for it.