*** service, fed up with them that cant do their job

Wich i could deselect that star, because i am fed up with Vodacom in Heidelberg Gauteng both branches!!!!!! I took out a contra t for uncapped wifi with a router in June 2022. Consultant at Vodacom Heidelberg Mall branch let me walk out with everything very happy she made a sale. Right, got home... Nothing is working due to the 5G not working due to me living on a plot wich i did told her. Next day took it back no problem refunded my R106 there and then took everything and i also took a photo that the manager dit recieve all the goods just for incase, you never know... I also made them aware that i will not pay for enything so they better not take money for this on my account, which the consultant and her manager said they wont, but if they do i can just reverse it. I spoke even to the Regional Manager about what happened and he said he will handle it yet this was about the 1 of July 2022. Thought everything was fine went to vodacom once again in the Mall to get a contract and there is a Legal status on my name. But also they did cancel everything last year so i must just call them to change the status to settled. I asked her but cant you call them. (Very same consultant as last year) No sorry they wont talk to her... Oky wow thats "nice" client service.... I called them explaining the story... No I was not sapose to pay and the branch was sapose to sort this out for me... Right went to the other Vodacom in Heidelberg at the Victorian Centre, got Fahima to help me wow what nice service i got from her. Told me that the payment that was no taken will have to clear first before we go on. Today 30th of May 2023 went again Fahima was unfortunately not there so spoke to the others that was there... Yet again because it was after 5 (the time I log off at work) so they cant help me. AGAIN... They also cant cal the RM's due to being after 5....They also cant give me a number to call him with a complaint.... So where does this leave me... I'll have to take a day off just to do someone else's job wich they have no idea what proper client service means. Hiw do you train your consultants??? Do you even train them how to treat clients? Cause when you sign up for a contract they wil do whatever it takes to help you sign and they go the extra mile to make you take somthing extra cause your so special!!! But when it comes to helping a client(doing there job) they cant.... This is unacceptable and alot of people feel like me about Vodacom Heidelberg Mall. I always have a problem when i want to take a contract why is this I would like someone that actually gives a **** about there client's to email now ASAP!!!