Service failure Vodacom Repairs at Tyger Valley branch

Very dissatisfied with the way out phone repair was handled and the atrocious service received at Vodacom Tyger Valley. On 20 December we completed the forms for the repair. He never booked the phone in. It took me 2 follow up calls and received the reference number telephonically only on 22nd when booked in since Nico had written down my cell nr wrong. The lady that phoned me back said since the job is logged with wrong nr I should phone to get the updates. On Wednesday morning when I phoned I was told that the phone is ready for collection. Well today 27th I went to pick it up and the phone could not switch on. The battery was flat. I asked what was done, she says sorry she does not know. When the phone was charged guess.... Nothing had been done. Phoned and apparently store managers are not working over weekend. We were told to come again and book in the phone. Clearly Vodacom store does not understand how Treating a customer fairly works. I was told that I have to go back to Nico or else I have to complete all the forms over myself..... Vodacom this was pathetic service!