Service Failure for 8 months

<p>I am utterly disappointed with the level of service I received not only from Vodacom representatives at two different branches in Kimberley but also from two different consultants at the Online Call Centre.</p> <p> </p> <p>The first time I called I spoke to Shaheena at the Online Call Centre with regards to my application and she advised me that the problem that was picked up by a consultant I dealt with on the 25 November 2016 has still not been resolved. I have called and followed up about this matter countless times since I’ve been dealing with Shaheena. I was then told to contact the Mondior Rewards Call Centre and spoke to Shasha who then told me that she does not pick up a problem on their system with regards to my profile yet when I called Shaheena again the problem was still there. Shasha then told me to contact the Vodacom Accounts department to try and have the matter resolved but they also could not assist. The matter was then handed to Ashley at the Online Call Centre, who also kept stating that the matter had been escalated yet none of them could provide me with feedback or advise me on what to do to have the matter resolved. Now a week later after I have been following up with Shaheena and Ashley, Shaheena then lets me know that I need to follow up again with the Rewards call centre a week after I have logged the query with her. The contract that I am interested in (and approved for) expires on the 06 August 2017 so now I am at a loss or rather inconvenience on a matter that I never created if this is not resolved before then. Christine at the Mondior Call Centre then emailed the relevant Vodacom department to have the matter resolved but when i called to follow up on the matter within the stipulated time frame, there had still not been any response from Vodacom.</p>