Service Failure

Good day,

I took up a fibre deal with Vodacom on the 08th of February and the router was then delivered a week later. After the router was delivered no one called to inform me about when the fibre people with be coming in to install. I the decided to call them to find out which I was told I will get a call back. Days went by and there was still no call back, I then made another call which the lady was very abrupt and told me that she is canceling everything on her side as the fibre service provider can not plot my address on their side and she can not proceed with me. She then told me to contact the contracts department to get a new LTE contract and take it from there.

My main issue is that now Vodacom is blocking me from taking up fibre with a different ISP because they have a 31 day’s cancellation TA for a service they never provided.

Another issue is that as an ISP the need to put a process in place to ensure they plot a client’s address on their side before signing up the client and sending it them the router. I work from home and have a child in school who needs the internet to do homework and now that is in a halt because every time I call I am sent from pillar to post and yet when they delivered and collect the router they were able to find my address.

All I want is for Vodacom to cancel their “no existent “ fibre service with immediate effect in order for me to get service from a different provider for my family. That can’t be hard to ask. 😡😡