LN
Luyyanda N
1 reviews | Active since Aug 2020
28 Sept 2021, 15:03
Service failure
I am not happy with Vodacom, I've been paying R199. For my sim card , yesterday they R350. When I called in I was told it is for the upgrade. No one mentioned I'll be charged a R150 for an upgrade. The consultant on the phone gave me a lousy "sorry" that the agent that assisted me may have forgotten to let me know. How do you forget to mention such an important factor? Well the sorry is not gonna fix my overdrwan bank account
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Vodacom's replyOfficial
28 Sept 2021, 18:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2021, 18:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team