Service Failure

I called *** on the 11th of to give notice of a Fibre line that needs to be moved, giving over a months notice. On the 12th of July we moved house and needed the installation to be done only to be told that I have never given notice. My call history to the mention number is as follow; 11 June - 19min45sec, 19 June 17min51sec, 25 June 22min40sec, 8 July 44min36Sec, 9 July 9min25sec, 13 July 16min 7sec, 15 July 7min42sec, 16 July 6min20sec, 16 July 9min33sec and again 13min33sec and again 31min54 sec. I have been a client with Vodacom for over 10 years, however this is ridiculous. I have spoken to the cancelations department yesterday and told then to cancel my account. The gentleman sent a mail and assured me that this has now been made priority and mentioned that he included the technical manager in the mail and I will receive a call from Vodacom that day with regards to this. It has been a full day and I have still not received a call from anyone at Vodacom. As a client I was told that I need to give a months notice which I have, now only to get told I have not, it is an area outage, it will come on in 24 to 48 hours, vodacom technical will call me....... Lies, lies, lies. Do not go with Vodacom Fibre, you will be left spending countless hours on the phone for a service that you pay for and get absolutely nothing out of it.