Service failure...

Due to circumstances beyond my control I was at Vodacom4U Vaalmall on the 26/02/2019 and apparently they are now using a ticket service system, and was given ticket no. S115 as I sat down.

There were three consultants on counter busy with customers and already two customers, third by me awaiting to be serviced. Speedily so two customers before me was serviced and I was alone on the bench. Patiently so I waited to be called, as I noticed that there were two consultant free. One free consultant just walked passed me without saying anything and stood at the door way.

On the other hand, second free consultant (Gary) just sat at his desk/counter bending down on his computer as if he just couldn't see me. While still waiting, a fourth customer just walked in without a ticket and was called by Gary. With-in a minute or two I then asked what is happening and what is the purpose of a ticket system whilst everyone can just walk in and be serviced. Only then consultant no.1 from the door way only explain that he is just a technician of which I didn’t know but had to prophet. I then went to Gary, who has a stinking attitude. He told me that he didn’t see me and I told him it will help “if you’d lift your head up from your screen to see if there’s customer on the bench or call customers according to their booked-in tickets.” He then told me “ Who hell are you to tell me how to do my job.” I asked if that’s how he speaks to customers. This Gary guy disrespected me so much that I felt like cancelling my contract with immediately.

Furiously I requested to see the Manager (Gert Maass). I’ve never seen such an in-sensitive and *********** manager. This guy has no managerial s****s, not customer orientated and definitely rude because he kept on losing his temper while talking to me. I think it’s because he’s been at that branch way too long that he now thinks his at home.(way too comfortable for my liking) Instead of him apologizing on behalf of his employee, He said “I don’t know what happened, what do you want me to do because I cannot reprimand him now.” with a stinking attitude. I then asked him “Is that all you can say to me as your customer?” he said yes “what else do you want, you just need to wait for the next available consultant.” I left and went to Vodacom branch in Rossini street just across Vaalmall and was help exceptionally great.

Vodacom I urge you to do something about this branch because really Gary and Gert Maass are truly tarnishing your brand. Vodacom please do look up on your reviews it’s bad and you’ll slowly but surely loose customers.

I was not valued as a customer and sincerely request Vodacom to deal with this two staff members. I demand an apology from them as well for disrespecting me.