Service Failure

<p>I have been a loyal customer with vodacom for about 20 years.My contract is up for renewal but trying to get a deal match or a better deal than whats advertised is like trying to squeeze water from a stone.The call centre has dropped my call twice and the staff are confused about their cellphone contracts.Long standing,loyal customers should not have to choose from the same contracts as new customers. Vodacom needs to reward loyalty with much more value for money.Can someone from Vodacom provide me with a 'WOW' service or do I need to port my number to another service provider??</p>