1 reviews | Active since Apr 2016
Service Failure
<p>In the area I live Vodacom reception is so poor, one often cannot make or receive calls or use the internet. When you can the call is dropped at least once. To crown that, my account was suspended for the second day in a week. Yet my account is up to date as confirmed by Vodacom. I have VEVER missed a payment. This morning I was advise I had exceeded my Credit limt of R 3,000. I have been with Vodacom for 14 years +, and my average bill the last 18 months has been in excess of R 4,000 per month. In speaking to staff this morning, I was advised that it was a system error. Don't you love how a system is always at fault? Aparantly I am not the only sustomer experiencing a problem. Well thank you Vodacom, that is very reassuring! You are missing the point! Sort out the problem! I did not employ your staff or set up your systems. Do not make your problem mine! Sort out your *********** staff and unseless systems! When I asked to speak to a nmanager, I was advised managers only come in later. Maybe that is the problem Vodacom...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
