Service failure

I ordered a phone via Vodacom online and was not surprised when they answered the sales call in a few seconds, now that I received my phone and trying to activate my sim I cannot get hold of Vodacom hours at a time. after holding Friday afternoon for 20 min I eventually got hold of a person that advised me they can only port and activate the sim during working hours, not between Friday 17:00 and the following Monday 07:00. Monday morning I called again and had to hold for +- 25 min before getting hold of another person who advised that I needed to call customer service because they do not work with these type of queries, however I called *** and pressed activate sim, I explained to him what the gentlemen told me on Friday and he said he will have to speak to him ( not even knowing who I was revering to) I convinced him to assist and he did, once done he advised me that my sim will be activated with 5 hours, its been 24 hours and still nothing, I tried calling yesterday afternoon and hanged up after 31 min, this morning again after 22 min. I used the call back service three times and not once did Vodacom call me back. You need to start looking after service and not just sales<br>