SERVICE EXCELLENCE FROM VODACOM

Over the past few months, I have received most impressive service from Itumuleng Kobue, VODACOM Area Manager for Alberton.

As a "RED PACKAGE" subscriber to Vodacom for many years, about four months ago a 3-part error came into existence on my Vodacom account, which could not be resolved via the normal VODACOM call center route.

As I started to think and dread like many consumers do , that “here comes another account nightmare that I do not need,” I drove to and brought this problem to the attention of my local Vodacom Franchisee, whom I have supported for many years and with whom I have a long-standing relationship.

While was at the store, I was introduced to Itumuleng Kobue, the Vodacom Area Manager for Alberton, who was visiting the store.

He asked me what was wrong and after briefly explaining my situation to him, he most unexpectedly offered to personally assist me when he returned to the Vodacom corporate office.

I then explained my 3-part problem in detail to him and he carefully listened. He then had all the relevant documents drawn at the outlet and upon departing, again undertook to resolve my issue via management at Vodacom corporate in Johannesburg.

As Itumuleng became involved he came across various challenges. However, he displayed an extraordinary commitment to ensuring that everything be resolved.

Itumuleng persevered with this process through those hurdles, with the final outcome being that everything has been resolved, and I remain a happy and delighted customer of both my local Vodacom franchise outlet and of Vodacom.

Thank you Itumuleng. The kind of client service and focus that you demonstrated through this process deserves to be publically recognised and Vodacom is lucky to have a person of your caliber on its team.

This was service excellence at its best and I wish you every success in your career into the future! You know who I am.