Service Excellence

I recently had lots of connectivity issues with my Vodacom/Vumatel Fibre and it was so bad, I could not even watch tv. I rached out to the vodacom fibre call center and was assisted by Tassin Marais. She went all out to assist me and even told me to keep her posted on my issue. She basically told me to email her the moment my internet goes off. She really went the extra mile for me, was friendly, efficient and yet professional. Eventually I had to get a whole new re-installation and since then, I have had no connection issues. This country definitely needs more people like Tassin.