Service

Sent: Tuesday, January 4, 2022 9:58:28 AM GMT+02:00 Subject: Complaint - ***

Good day Vodacom,

I would like to make a formal complaint.

I have been calling your call center each month since August 2021 about, changing my package.

Each month I have been calling only to be told, if they change my package there will be expensive fees for cancellations and for me changing the package.

Today I called and spoke to a lovely lady Aleah, my ref number for the call is *** and she offered me a solution to my problem.

All calls are recorded when we call through, so please may my calls for the last 6 months be listened too.

Please can you Vodacom escalate this complaint and have my contract back dated as I requested it. I cannot afford this installment, and I am not even using the contract to its full use.

Regards Nicole Hatgilias