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LM
Lerato M

1 reviews | Active since Feb 2015

23 Sept 2023, 15:57

******* SERVICE

So @vodacom I just bought data for R209. The money went off successfully from my account. The data is NOT allocated. When I call the call centre they boldly tell me Vodacom is aware of the problem but CANNOT HELP AS THE BACK OFFICE IS NOT WORKING ON WEEKENDS. WHAT NONSENSE THIS?

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Replies (2)
Vodacom
Vodacom's reply23 Sept 2023, 16:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

LM
Lerato M's update23 Sept 2023, 17:03
Reviewer Update
Dear Vodacom.please refund my money since you refuse to give me your data.

Or must I load an ombudsman complaint over a R209 issue that I'm sure you can sort of wanted.