Service doesnt exist

On the 21st of December Mandla from Elite Mobile where this mess started, sent through a cancellation request of the contract I have with them, it was Elite Mobile mistake to start with & I was assured as soon as Vodacom cancelled my contract I could do a sim swop & would be able use my phone again which has been blocked since the 18th of December,, I have had 2 calls from Angie from Elite Mobile since I put Elite Mobile on Hello Peter telling everything was being done that was 10 days ago. I work in client service & don't keep clients waiting longer that 48 hours. The service from Vodacom & Elite Mobile is shocking!!!!