SERVICE DOESN'T EVEN DESERVE HALF A STAR

<p>I dont know where to start, I was told that my contract was due for an upgrade so i went to visit my nearest store (Vodacom South Coast Mall) I then get told that there is a problem with my number and I can't upgrade yet. That was in October, I phoned the store on numerous occasions to find out what was happening as no one got back to me, every time I wanted to speak to the gentleman i have been dealing with he was busy, so they said they would get him to phone me back, but that never happened , I had to keep phoning and phoning.I also went into the store on many occasions and got told the same thing, there is a problem with my cellphone number and they have sent it away to India where the engineers are and that they are working on the problem, well they have been working on the problem since October and still no one phones me to let me kow what is going on, I was however told that i am not being billed because of this problem and I thought that doesnt really help my situation as i am in desperate need of a new cellphone as mine doesnt really work anymore, but I thought it was still decent of them to not bill me, UNTIL last night the 28th November 2016 i get a Vodacom debit order go off my account, i phoned the store the next day to find out what was going on and no one answered, i eventually got through and left a message once again and was told I would be phoned back in 20 minutes, and guess what that never happened, so I phoned again and was told I will defnitely get phoned back soon, that was over four hours ago and I still havent been phoned .(I cant even cancel the contract as i was told that because of the problem with my number they cant do anything with it , they can't even cancel it) I started getting very annoyed, as i have been very decent to them, but a person can only take so much. I decided to phone there head office and spoke to a gentleman there who informed me that there is no problem and I can upgrade online if I want, they have no record to show I should not have been billed, so obviously there is a massive lack of communication in Vodacom if i gettold one thing and the head office knows nothing about it. I honestly dont have any words to describe how appauling there service is everywhere, and also that no one seems to know what is going on. This matter has still not been resolved and I dont know what more to do, I have never in my life had such disguisting service. There shouldnt even be a star rating next to there name as they dont even deserve half a star</p>