Service disconnection due to error on Vodacom side

<p>I have a personal issue, please help my sim has been blocked since Monday – I am very upset as this is my only source of contact and due to the lack of someone at Vodacom not doing what they should have. Please help me attached is proof that my husband app**** for premature cancellation on the 18 June 2016 and made payment on the 22 June 2016 – since then nothing has happened a consultant has been escalating to God knows who at head office my husband and I have been receiving endless calls and trying to resolve this to no avail the call center is absolutely useless and drop calls in our ears then we phone back and have to hold for a consultant for 10 to 15 minutes before we get to speak to someone and when we do the call is dropped. </p> <p> </p> <p>So my frustrations as a consumer is that</p> <p> </p> <p>1. We have paid in full – my service connection is off since 28 November 2016 to date</p> <p>2. My husband’s account has been debited since June 2016 yet we made payment 22 June 2016.</p> <p>3. We are told that we are in arrears when vodacom owes us 4 months premiums wich equates to R2400</p> <p>4. Not one vodacom employee that we have tried to deal with to date has managed to ensure that this is sorted out and in the end I as the consumer is at the disadvantage and embarrassed that I need to explain why my phone is not working.</p>