SERVICE DISCONNECTED ON NON PAYMENT PREPAID CONVERSION

29 March 2022 - Account in arrears, arrangement made and a "Non payment conversion" was done on the account for 6 months, account has been running on pre paid since, ensuring no cut off on my account.

24/06/2022 - Account suspended, WHY THE HELLLLL????? Phoned and systems were down, prior to this disconnection I had a Fibre query which resulted in a credit on my account and this most probably caused confusion to Vodacom

27/06/2022 - Cannot phone the customer care 082 135 or billing queries *** because now my number doesn't exist???? I cannot access my accounts on the Vodacom App and I will not go to a branch that will just tell me to phone customer care when I can't get assistance from them either

Arrangement on 6 months pre paid conversion = Balance due R 13 605.35 - R2270 x 6 - 25/26th monthly 1st payment - 22/04/2022 - R 2270 Credit note 01/05/2022 - R 32.36 2nd payment 25/05/2022 - R 2270 Credit received on account 27/05/2022 - R 2235.25 & 01/06/2022 Credit note 01/06/2022 - R 28.59 Balance R 7212.23 - 4 months left on non payment prepaid conversion = R 1810 x months 3rd payment 25/06/2022 - R 1810 Should bring my account to R 5402.23 BUT my account reflects R 23 982.22??

There should be no billing during these 6 months and I have not missed 1 payment yet my account is blocked completely on 2 numbers *** & ***

I need this sorted out URGENTLY!!!!! This is honestly ridiculous and pathetic and questions the knowledge of the Vodacom employees doing this bull****. I am so tired of Vodacom nothing can be done without having to ***** about it on Hello Peter, that really doesn't say much for this company

I need someone to sort this out as a matter of COMPLETE URGENCY as I have no way other than email to be contacted in this regard as no one can reach me on either of my numbers!!!!!!!

I want my accounts reinstated and my balance to reflect the correct balance after my payment 25/06/2022