SERVICE DISCONNECTED!!!!!!!

I recieved a letter from Vodacom on 2/9/2022 stating that my account is in arrear and that I need to make payment within the next 7 days. I IMMEDIATELY made payment via EFT for the full outstanding amount and sent an email at 09:40 am with proof of payment to ***. My service was disconnected on Saturday 3/9/2022! I phoned Vodacom at 082135, followed the steps to confirm payment was made on 2/9/2022. Vodacom confirmed my service will be activated within 2 hours. The service was NOT connected the whole of Saturday, Sunday. Early today (Monday) I phoned Vodacom and spoke to Abigail. After three quarters of an hour I was informed that my service will be connected after two hours!!!!!!!!!!! I have my own business and my phone IS my life-line. I cannot work, therefor cannot earn an income, if I cannot use my phone. I've been a loyal customer of Vodacom for more than 10 years and this is the service I get.