Service deteriorating

Hi,<br> <br> I called last week and talked to a rude agent called Violet. I asked her to send me my January invoice and she send me March invoice . I told her that she sent me a wrong invoice and she insisted that she sent the right one. she resend the invoice and it was still the incorrect one. When I told her its still the wrong one, she dropped the phone. I called back and a gentlemen assisted me. I told him about the bad service that i got from Violet and asked him to give me an email were i can report her bad service. The gentleman gave me [Email Removed] This doesn't look like a complaints email but anyway i sent a complaint to this email and got no response.<br> <br> On a different issue, I haven't been able to login to my profile on the Vodacom website since last year. Every time I report this to Vodacom i'm told that the website is under construction. I called to be assisted on this issue and the agent tried but did not succeed, she then escalated the call and told me that someone will contact me within two days. Its been two weeks now yet no one has contacted me.<br> <br> It seems the only option I have is to cancel my contract as i have tried everything to no avail.