FE
Franco E

1 reviews | Active since Oct 2015

21 Nov 2016, 11:53

Service department frustrating to deal with!

<p>I cant get Vodacom to confrim and solve the problem on my line, they just pass the problem on to the next department. After spending an hour on the phone, I then have to repeat my security questions for the third time and repeat my problem for the third time in an hour!!! Who has the time to spend all day on the phone with Vodacom???</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Nov 2016, 13:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team