Service delivery sucks

<p>I have been attempting to upgrade my contract since January 14 , 2017.</p> <p>My original request was done online -</p> <p>Vodacom confirmed my order and delivery address , but no delivery was done within 3 days .</p> <p>I called to enquire and was told the phone was discontinued in the specific colour I chose and the order was cancelled. I was told to reapply the next day.</p> <p> </p> <p>The next morning i received a call from the sales department and was told the entire package I wish to upgrade to was discontinued and is no longer available and therefore they cannot assist me.</p> <p> </p> <p>Please note , this very same deal is still reflecting on the online upgrade deals. ( 3 weeks later ) </p> <p> </p> <p>I have since decided to visit the vodacom shop in Keywest shopping centre , and my upgrade deal was approved , however they had to order stock , which I was promised will be available by the latest yesterday , 1 February 2017.</p> <p> </p> <p>I have again had to call the shop to enquire on the status and was now informed that the particular stock in question was not delivered to the shop .</p> <p> </p> <p>I find this excuse very convenient and I am totally frustrated with vodacom's service.</p> <p> </p> <p>Surely you know how many of your customers are due to upgrade and when , and surely you should have sufficient stock available on the deals advertised .</p> <p> </p> <p>If vodacom cannot deliver efficient service and ensure that I receive my upgrade devices SOON , I am of good mind to change my service provider!</p> <p> </p> <p>Just annoyed.</p> <p> </p> <p>Odette Erasmus</p> <p> </p> <p> </p>