IM
Innocentia M
1 reviews | Active since Nov 2023
22 Aug 2024, 16:43
Service delivery not up to standard
I am an old Vodacom customer and I have been a good payer since. The problem started when I upgraded my number with an IPhone double deal on 07 Jul 2024. I am supposed to be getting R475 airtime on my main numb And an extra R150 airtime for 36 months. However on the first I only received R475 airtime but not the R150 airtime and since then I have been trying to enquire about it and till date I haven’t received any tangible feedback. I called again today and they escalated the issue again as always. I am very disappointed because I am very fond of Vodacom and I am used to their deals.
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Vodacom's replyOfficial
23 Aug 2024, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply23 Aug 2024, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
IM
Innocentia M's updateReviewer Update
08 Nov 2024, 06:47Since the day Vodacom contacted me till today I still haven’t gotten a resolution, 4 months later I am still paying for a service that I haven’t received. I was told to be patient and I wonder if they would give any services if I told them to be patient and not make my payments. I am disappointed that I have to come here for help not to Vodacom directly. One of the consultants actually told me that the airtime I am fighting for, I am not even paying for, it’s very sad because I am paying oveR1500 for this exact contract.
IM
Innocentia M's update08 Nov 2024, 06:47
Reviewer Update
Since the day Vodacom contacted me till today I still haven’t gotten a resolution, 4 months later I am still paying for a service that I haven’t received. I was told to be patient and I wonder if they would give any services if I told them to be patient and not make my payments. I am disappointed that I have to come here for help not to Vodacom directly. One of the consultants actually told me that the airtime I am fighting for, I am not even paying for, it’s very sad because I am paying oveR1500 for this exact contract.