Service delivery non-existant

My vodacom account was in arreas and this led to my contract number with vodacom to be deleted and phone(device) to be blacklisted, I have since made payment and was advised that my phone would be unblacklisted within 24 hours but now more than 72 hours later I am still battling to get hold of anyone from Vodacom to take responsibility and get this done. All I get is people promising to get back to me and that never happens.<br> <br> I spoke to a team leader by the name Kagiso Motshelanoka from Subscriber Collections Department over 2 hours ago and he has promised to get back to me within an hour but till now I still have no feedback and my phone is still blacklisted after paying vodacom settlement amount of R7000.<br> <br> This issue if my account being in arreas was because of the incompetence from Vodacom Upgrades department that took more than 6 months to come and collect their device from me but were billing me for it even after I called them and cancelled the upgrade which then led me to blocking Vodacom debits from going off from my account until this matter was settled.