Service delivery is poor

Subject: Urgent Network Disruption Complaint - MooiNooi Tower

Dear Vodacom Customer Support,

I hope this message finds you well. I am writing to express my concern and frustration regarding the ongoing network issues in MooiNooi during load shedding.

The backup batteries in your tower at MooiNooi seem to be insufficient or not functioning properly, as we are experiencing complete network blackout during load shedding periods. This has become a serious issue for residents and businesses in the area, impacting our ability to communicate and stay connected.

Several attempts have been made to contact Vodacom regarding this matter, but unfortunately, we have not received any response or resolution. The lack of communication and inaction on this matter is causing significant inconvenience and affecting our daily lives.

I kindly request your urgent attention to this issue and prompt replacement or repair of the backup batteries at the MooiNooi tower. Ensuring a reliable network service, especially during load shedding, is crucial for the community.

Please provide a swift resolution and keep us informed about the progress of addressing this matter. Your immediate action on this concern will be greatly appreciated.

Sincerely,

[Peter Mashamaite] Email: ***