Service delivery failure from day 1

Hi guys I would like to place on record my experience. I have 3 contracts with Vodacom and have now decided to port my current number to Vodacom and take 2 additional contracts. The contract approval process took about 2 days. I have been awaiting sim activation about a week now on one line and the other line is activated but cannot receive calls or send sms's. This is exceptionally bad service. Facebook and telephone feedback from Vodacom just keeps saying that someone is looking at it and that their turn around time to make contact with the customer is 2 - 3 days! When you ask about cancelling - the service agent says they are unable to assist with that! Sick and tired of bad service and no urgency to resolve the matter and no compensation. But you are expected to just keep paying!