Service Delivery Delay

<p>I’ve been a loyal Vodacom Customer for years, but this latest deal (or lack thereof) has placed me in a very irate state. I spent time and time and time again on the phone and online chat in an attempt to resolve this query, but no success (yet).</p> <p>I went in to the Vodacom Store in Zevenwacht on 11 May 2016 to add an additional line (Cellphone Deal) to an existing account with them, we completed the paper work on their “New System”, and the sale person indicated that we will receive a notification (SMS) shortly. I never received the notification, he also stated that by the next day, we will get a call to collect, it never happened.</p> <p>About two days later, I went back to the store – he said that he would follow up, we did not hear from him, on about the 16th May, we went to the store again to check the progress, at this stage he still did not initiate any contact, again he asked whether I received an SMS (no I did not) – he again stated that he will follow up, I advised him to cancel the order. </p> <p>The following day (approx 17 May), I placed an order online, received reference number: ZVEM9U immediately, delivery is promised within 3 working days, to date I have not received my order yet. I have made numerous attempts to resolve my query without success, I’ve dealt with various people –but no success…just the same explanation over and over (the order was placed on the new system and either no –one that work on it is available or there are issues with the system), I’ve asked to speak to the person who dealt with the order (she does not return my calls), I’ve asked to speak to the supervisor/manger, they won’t provide the names of the supervisor / manager. </p> <p>Today, I was told that Management need to make a decision, my concern is; internal issues should not negatively affect the service delivery – if the system is not fully functional, do manual paper work and resolve the system issues when fit.</p>