Service delivery/communication very bad

I have purchased a recurring Topup 100 sms bundle on my UChoose Smartmore Data 2Gb as they do not offer smsses on that package. The purchase was made on 27/10/2015. Since then no sms bundles were loaded. Everytime I contact them, they said that the problem is with them and that a technician should load the sms bundle manually. I have received a reference number (S3-9LE3P-PDUMJ) on Thursday 29/10/2015 and they advised that it would take 2 working days to resolve. I have contacted them again today as the sms bundle is still not loaded and everytime they say that a call will be logged with the technicians. I feel that this is very pathetic that it takes a week for a sms bundle to be loaded. They have billed me twice for this bundle, but I can't utilise it. No technician has ever contacted me to advise me when the bundle will be loaded.