Service delivery

On the 18th of December 2015, I submitted my cellphone for repairs, some processes were followed, I was given forms to sign and was promised that the turn around time would be between 7 to 14 working days and that correspondence will be done by sms which never happened...On the 8th of january 2016, I went back to the store, similar processes of the ones done on the 18 december 2015 were followed, when I questioned why the repetition, a lady who helped me said my cellphone number was incorrectly captured on their systems, as angry as I was, I filled the forms , waited another 7-14 working days without cellphone, bearer in mind, I receive and send emails from that cellphone as I am a rep, so I was frustrated and stormed out of the store..Last week friday the 22nd of january 2016, with no correspondence received from the store, I decided to go back as there was no feedback regarding my query.... I enquired of the progress, to my surprise, the lady I dealt with told me the same thing I was told on the 8th, just like a recorded person..I was angry and requested to speak to the manager, jolandi myburgh, who also promised heaven and earth, to date, no correspondence has been received<br> 571