KD
Kelz D
1 reviews | Active since Jan 2014
03 Dec 2020, 09:01
SERVICE DEKIVERY
I PLACED AN ORDER WITH VODACOM IT WAS APPROVED. THE PARCEL WAS SENT OUT TO RAM COURIERS BUT THEY SENT IT TO THE WRONG DELIVERY ADDRESS NOW IM STRUGGLING FOR VODACOM TO SENT AN EMAIL TO RAM COURIERS SAYING THE ADDRESS IS INCORRECT AND SENT MY NEW ADDRESS TO RAM BECAUSE ON THE ORIGINAL ORDER MY ADDRESS WAS CORRECT PLEASE PLEASE SENT THE EMAIL TO THE COURIERS THEY AWAITING YOUR EMAIL UPDATE
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Replies (7)0
Replies (7)
Vodacom's replyOfficial
03 Dec 2020, 11:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KD
Kelz D's updateReviewer Update
03 Dec 2020, 14:19I this an automated massage because I received an reply like this before I phoned RAM COURIERS and they haven't received your email and the lady yesterday morning said she already sent the email to admin to sent for the change of address to ABSA Towers West, 15 Troye St, Marshalltown, Johannesburg, 2001
KD
Kelz D's update03 Dec 2020, 14:19
Reviewer Update
I this an automated massage because I received an reply like this before I phoned RAM COURIERS and they haven't received your email and the lady yesterday morning said she already sent the email to admin to sent for the change of address to ABSA Towers West, 15 Troye St, Marshalltown, Johannesburg, 2001
KD
Kelz D's updateReviewer Update
03 Dec 2020, 14:20Why do we need to complain 1ste before we receive service
KD
Kelz D's update03 Dec 2020, 14:20
Reviewer Update
Why do we need to complain 1ste before we receive service
KD
Kelz D's updateReviewer Update
04 Dec 2020, 06:59So if vodacom is aware of my complaint why haven't a consultant make contact with me to assist with my query. why do we get the same automated massage saying that its been 2days now how long does it take to sent an email? where can I still COMPLAIN to be taken seriously because this is the worst customer service ooit.
KD
Kelz D's update04 Dec 2020, 06:59
Reviewer Update
So if vodacom is aware of my complaint why haven't a consultant make contact with me to assist with my query. why do we get the same automated massage saying that its been 2days now how long does it take to sent an email? where can I still COMPLAIN to be taken seriously because this is the worst customer service ooit.
KD
Kelz D's updateReviewer Update
07 Dec 2020, 08:47IM STILL WAITING
KD
Kelz D's update07 Dec 2020, 08:47
Reviewer Update
IM STILL WAITING
KD
Kelz D's updateReviewer Update
07 Dec 2020, 08:47YOUR SERVICE DELIVRY SUCKS
KD
Kelz D's update07 Dec 2020, 08:47
Reviewer Update
YOUR SERVICE DELIVRY SUCKS
Vodacom's replyOfficial
09 Dec 2020, 11:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised our records indicate that you have been assisted by our After sales team and the parcel was delivered successfully on the 08-12-2020.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2020, 11:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised our records indicate that you have been assisted by our After sales team and the parcel was delivered successfully on the 08-12-2020.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,