Service Deactivation

good day,

I called Vodacom contact center on 8, 20, 27 December 2018, to deactivate airtime advances on my contract number, which was not done on all occasions but was told at all times that it has been deactivated. What alarmed me are the text messages of the amount of advanced airtime, I will have to pay month-end. I indicated on my last call to Vodacom if this services is not deactivated I will cancel the contract. I called Vodacom once again yesterday 2 January to confirm if this service is deactivated, which was not the case. I then asked the contact center agent Faith to cancel the contract without paying penalties because I called Vodacom several times to deactivate the service, her response was she cannot cancel the contract without me paying penalties, I asked to speak to her manager I was put on hold for more than thirty minutes, call was transferred to customer satisfaction survey.

If Vodcaom is not prepared to provide the service am requesting they might as well cancel my contract without paying penalties.