LM
Lancelot M
1 reviews | Active since Mar 2014
27 Sept 2021, 18:11
**** service
I have been having a problem with airtime disappearing and it seems Vodacom is not willing to solve this issue. Given how expensive their products are, I think their level of service is in the ****per.
Helpful (0)
Replies (4)0
Replies (4)LM
Lancelot M's updateReviewer Update
27 Sept 2021, 21:12I want someone from Vodacom to call me and explain why I have to stay on this network if I can't be helped when I have a problem. This is really getting out of hand. Next time someone asks me to recommend a network provider it will not be you. Your so called robot is nonsense because it can neva solve the problem I'm currently having. I have been very patient with you but clearly you got no time for me. Telling me to go to the store is not a solution. I will keep posting reviews
LM
Lancelot M's update27 Sept 2021, 21:12
Reviewer Update
I want someone from Vodacom to call me and explain why I have to stay on this network if I can't be helped when I have a problem. This is really getting out of hand. Next time someone asks me to recommend a network provider it will not be you. Your so called robot is nonsense because it can neva solve the problem I'm currently having. I have been very patient with you but clearly you got no time for me. Telling me to go to the store is not a solution. I will keep posting reviews
LM
Lancelot M's updateReviewer Update
27 Sept 2021, 21:13I give you 2 days to do something
LM
Lancelot M's update27 Sept 2021, 21:13
Reviewer Update
I give you 2 days to do something
Vodacom's replyOfficial
28 Sept 2021, 06:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2021, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lancelot M's updateReviewer Update
28 Sept 2021, 10:34I gave them all the correct answers and still I cannot get authentication. That is why I always like to speak to someone on the phone.
LM
Lancelot M's update28 Sept 2021, 10:34
Reviewer Update
I gave them all the correct answers and still I cannot get authentication. That is why I always like to speak to someone on the phone.