service crime

i went to vodacom for a contract of Samsung Grand Neo for 179 per month which it was on special .<br> to my suprise am getting billed 200 per month i phoned the vodacom call center and spoke to koketso who advised me that am on flexi contract 200 per month. i phoned vodacom lake side spoke to Andile and advised her to give the lady that was assisting me with my contract to fix it and she didn't she was full of nonsense over the phone . i phoned again yesterday i spoke to other lady in repairs provided her with my details to give shandra to contact me she did . the stupid Shandra phoned me without checking what is wrong on the system and i advised her to check and communicate with me via email to my shock the screen short was just sent to me which i believe she did check what actually happening then i phoned the call center to confirm my package again the Pumza at vodacom call center did confirmed that am on flexi contract 200 so i want my refund and my contract must be fixed today or else am returning this handset ..